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Useful answers, before we talk

Certifications, artwork, colour, lead times and more. Can’t find your question? Just ask.

Certifications and compliance

What certifications do you hold?

We operate under the BRCGS Packaging Materials Standard, which shows that our printed packaging is produced in a controlled environment with robust food-safety, quality and traceability systems. We are also audited to the SMETA (Sedex Members Ethical Trade Audit) methodology, giving brands independent assurance on labour standards, health and safety, environmental practices and business ethics across the site.

Do you export internationally?

Yes. We serve brands and packaging buyers in the Indian Ocean region and across Africa, and we support exports through established logistics partners. Our BRCGS certification and SMETA audit reports, together with material and compliance documentation from our suppliers, help your QA and procurement teams approve us quickly as an international packaging partner.

What we offer

What type of printing and packaging do you offer?

We specialise in flexographic printing for labels and flexible packaging, including pouches, wraps, sleeves and self-adhesive formats used in retail and export markets.

Do you offer customised packaging?

Yes. Every solution is custom-printed to your brand and product specifications, from format and material to colours and finishes, rather than generic stock packaging.

Do you manufacture food-grade packaging?

Yes, when this is defined in the brief. We select appropriate materials, inks and processes for food and other sensitive applications, supported by documentation for your QA team.

Do you manufacture high-barrier packaging?

Yes. We can supply high-barrier flexible structures for products that need extended shelf life or protection from oxygen, moisture, light or aroma loss, and we will recommend a specification based on your product and shelf-life targets.

Design, artwork and pre-press

Do you help with artwork, packaging design and pre-press?

Yes. Come to us with a complete design, a rough concept or an existing pack that needs updating, and our team will advise what will print best in flexo. We handle pre-press tasks such as trapping, separations and line-weight optimisation so your artwork reproduces cleanly on the chosen material.

Do I need a finished design before contacting you?

Not necessarily. Early contact helps us guide dielines, white plates and technical details, so your designer can create freely while staying within flexo capabilities.

What artwork file formats do you accept?

We accept Adobe Illustrator files or editable, layered print-ready PDFs. Following our artwork checklist for resolution, bleed, fonts and colour settings helps us process your files quickly and avoid delays at the approval stage.

How can I avoid delays with my artwork?

Use our one-page artwork checklist, supply outlined fonts or font files, embed all images at the correct resolution, and send final approved files with your brand guidelines and Pantone references. We always run a preflight check and flag any risks before you sign off for production.

Colour, proofs and quality

Can you match my brand colours or Pantone references?

Yes. Share your brand guidelines or Pantone references and we will match them as closely as possible on your chosen material, then keep that result consistent across repeat orders.

How do you keep colour consistent between runs?

We work with standardised colour targets, calibrated proofing and documented press settings, so every repeat run aims for the same visual result as your approved sample.

What kind of proofs do you provide?

We offer digital proofs for layout and content checks, and contract proofs for critical colour approvals. For new or sensitive projects we can also arrange a first-off or press proof before full production.

What quality checks do you perform?

During production we monitor registration, colour and print defects against agreed acceptance criteria and BRCGS requirements, and we keep an approved reference sample to benchmark future reprints.

Lead times, quotations and support

How can I request a quotation?

Send us your artwork or concept, target material, pack dimensions, required quantity and delivery location through our quotation form or by email. We will come back with a clear, itemised quotation and, where helpful, alternative options for materials, run sizes or finishes.

What are your typical lead times and minimum order quantities?

Once artwork and proofs are approved, lead times usually range from 3 to 4 weeks depending on job complexity, plate and tooling requirements, and quantity. Minimum order quantities depend on format and material; we will propose the most economical run size for your volumes.

Do you offer technical support?

Yes. Our technical team supports you from briefing and trials through to full-scale production, advising on structures, machinability and colour expectations so your packs run reliably on your filling and packing lines.

How do you handle reorders?

We store your approved specifications, reference samples and production settings so that reorders follow the same standard. Share your job name or code and the date you need it, and we will schedule the repeat under the same conditions unless you ask for changes.

Start here

Still have a question?

Our team is happy to help with anything from material choice to artwork files.