1 · Certifications and compliance
What certifications do you hold?
We operate under the BRCGS Packaging Materials Standard, which demonstrates that our printed packaging is produced in a controlled environment with robust food-safety, quality, and traceability systems in place. We are also audited to the SMETA (Sedex Members Ethical Trade Audit) methodology, giving brands independent assurance on our labour standards, health and safety, environmental practices, and business ethics across the site.
Do you export internationally? Which certifications do you carry for shipping?
Yes. We serve brands and packaging buyers in the Indian Ocean region and across Africa, and we support exports through established logistics partners. Our BRCGS Packaging certification and SMETA audit reports, together with material and compliance documentation from our suppliers, help your QA and procurement teams approve us quickly as an international packaging partner.
2 · What we offer
What type of printing and packaging do you offer?
We specialize in flexographic printing for labels and flexible packaging, including pouches, wraps, sleeves, and self-adhesive formats used in retail and export markets.
Do you offer customized packaging?
Yes. All our solutions are custom-printed to your brand and product specifications, from format and material to colours and finishes, rather than generic stock packaging.
Do you manufacture food-grade packaging?
We can manufacture packaging suitable for food and other sensitive applications when this is defined in the brief, using appropriate materials, inks, and processes and supported by relevant documentation for your QA team.
Do you manufacture high-barrier packaging?
Yes, we can supply high-barrier flexible structures for products that require extended shelf life or protection from oxygen, moisture, light, or aroma, and we will recommend a specification based on your product and shelf-life targets.
3 · Design, artwork, and pre-press
Do you assist with artwork, packaging design, and pre-press?
Yes. You can come to us with a complete design, a rough concept, or an existing pack that needs updating; our team will advise what will print best in flexo and what changes are needed. We handle pre-press tasks such as trapping, separations, and line-weight optimisation so your artwork reproduces cleanly on the chosen substrate.
Do I need a finished design before contacting you?
Not necessarily. Early contact helps us guide dielines, white plates, and technical details so your designer can create freely while staying within flexo capabilities.
What artwork file formats do you accept?
We accept Adobe Illustrator files or editable, layered print-ready PDF files when prepress support is required. Following our artwork checklist for resolution, bleed, fonts, and color settings helps us process your files quickly and avoid delays at approval stage.
How can I avoid delays with my artwork?
Use our one-page artwork checklist, supply outlined fonts or font files, embed all images at the correct resolution, and send final approved files together with your brand guidelines and Pantone references. We always perform a preflight check and flag any risks before you sign off for production.
4 · Color, proofs, and quality
Can you match my brand colours or Pantone references?
Yes. Share your brand guidelines or Pantone references and we will aim to match as closely as possible on your chosen material, then keep that result consistent across repeat orders.
How do you ensure color consistency between runs?
We work with standardized color targets, calibrated proofing, and documented press settings so that every repeat run aims for the same visual result as your approved sample.
What kind of proofs do you provide?
We offer digital proofs for layout and content checks, and contract proofs for critical color approvals. For new or sensitive projects, we can also organize a first-off or press proof before full production.
What quality checks do you perform?
During production we monitor registration, color, and print defects against agreed acceptance criteria and BRCGS requirements, and we retain an approved reference sample to benchmark future reprints.
5 · Lead times, quotations, and support
How can I request a quotation?
Send us your artwork or concept, target material, pack dimensions, required quantity, and delivery location via email or our online enquiry form. We will come back with a clear, itemized quotation and, where helpful, alternative options for materials, run sizes, or finishes.
What are your typical lead times and MOQs?
Once artwork and proofs are approved, lead times usually range from 3 to 4 weeks depending on job complexity, plate/tooling requirements, and order quantity. Minimum order quantities depend on the format and material; we will propose the most economical run size for your volumes.
Do you offer technical support?
Yes. Our technical team supports you from briefing and trials through to full-scale production, advising on structures, machinability, and color expectations so your packs run reliably on your filling and packing lines. We can support you during trials, first productions, and any troubleshooting needed to keep line efficiency stable over time.
How do you handle reorders and ongoing work?
We store your approved specifications, reference samples, and production settings so that reorders follow the same standard. Share your job name or code and the required date, and we will schedule the repeat under the same conditions unless you request updates.
